In the Dublin Rape Crisis Centre we aim to do work and provide services of the highest quality and standard. We welcome any positive feedback you may wish to give about our work - simply e-mail us at firstname.lastname@example.org.
Equally, we welcome constructive criticism that will improve our work and we seek address to any concerns raised to us promptly and transparently.
- If you are a DRCC counselling & therapy client or a National Helpline caller and have a complaint or concern about our services, please see the section below for our procedure.
- If you have a general query, dissatistaction with or comment about our work, we would love to hear from you at email@example.com.
We seek to respond promptly to all comments and queries and welcome all feedback on our work so that we can continually advance and improve our services and other activities. (Note that DRCC therapy clients and Helpline callers should follow a separate procedure.)
Your feedback matters a lot to us, not only in improving how we work, but also in showing us where we are getting things right – it is a huge boost to our staff and volunteers to hear when our work is making a positive impact.
Feedback from Therapy Clients & Helpline Callers
We in DRCC endeavour to provide you with a high quality service in all departments, and your feedback as a service user, both positive and negative, is always helpful to us in developing and improving our standards.
If a person using any of our services is dissatisfied with any aspect of our service, they can raise a concern or make a complaint using the procedure as outlined in our policy. This process is confidential and the complaint will be treated sensitively.
The service user should, in the first instance, try to resolve the issue directly with the relevant member of staff. The objective of this approach is to resolve the difficulty with the minimum of conflict and stress for the individuals involved. If this is not possible or appropriate, or if this does not resolve the matter, the service user should call 1800 77 8888 during office hours, Monday-Friday 9am-5:30pm, and request to speak with a manager.
Feedback on website
We endeavour to keep our website as up-to-date as we can and your feedback will help us improve it. If you see anything that is no longer relevant or correct, or if any part of the site is not accessible to you, please get in touch at firstname.lastname@example.org or by phone at 01-661 4911 during office hours, 9am - 5:30pm, Mon-Fri.