Helpline interpreting service

Our National Helpline can now support you in more than 240 languages.

If your first language is not English, we can provide support to you via our free and confidential telephone interpreting service (click to download a flyer in English).

The interpreting service is available 

  • Daytime:  Monday to Friday from 8am to 6:30pm, except holidays.
  • Nightime: every day from midnight to 8am, including holidays.

To use this service, you simply follow the steps below:

  • Call the National Helpline on 1800 77 8888
  • Tell us the language you speak, and we will ask you to stay on the line for a few minutes.
  • We will then connect you with an interpreter over the phone.
  • The interpreter will then help you to speak to us in your preferred language.
  • Your call will be free and confidential.

If you know someone who has limited or no English but who needs support, you can call the National Helpline to learn more about supports available.

Click on the images below to access Information in various languages:

ukrainian insta assetDRCC HLIS assets for Insta Russian  
HLIS PolishHLIS UrduHLIS PortugueseHLIS Romanian
HLIS arabicHLIS FrenchHLIS FarsiHLIS Lithuanian

Additional information:

For those seeking therapy and counselling, we can also provide interpretation support - contact us on the National Helpline 1800 778888, 8am to 6:30pm, Mon-Fri.