Feedback – Compliments, Concerns and Complaints

We in DRCC endeavour to provide you with a high quality service in all departments, and your feedback as a service user, both positive and negative, is always helpful to us in developing and improving our standards. We welcome any positive feedback you may wish to give. However, if you are dissatisfied with any aspect of our service, it is your right to raise a concern or make a complaint. Our complaints procedure is available at the link below.

When a service user has a concern or complaint, she/he should, in the first instance, try to resolve the issue directly with the relevant member of staff. The objective of this approach is to resolve the difficulty with the minimum of conflict and stress for the individuals involved.

If this is not possible or appropriate, or if this does not resolve the matter, the service user should contact 1800 778888 during office hours and request to speak with a manager.

DRCC Complaints Policy and Procedures for Service Users